FAQ


Orders

All orders within the domestic US will be shipped on business days (Monday through Friday, excluding national holidays). You will receive an order confirmation with expected shipping date, and then a shipping confirmation with a tracking number when your order ships. Rush shipping is available upon request.

Custom Orders

Please contact us regarding custom orders/sizing.

When should I order so that my clothing arrives on time?

All pieces may take up to 15 weeks to create until they are shipped out. If you need a rush order please message us as soon as possible, additional charges may apply.

Sizing

We’ve taken the utmost care in creating sizes to flatter and fit different women. Please use our guide
when selecting your size. If you are between sizes, we recommend choosing the larger of the two sizes, as taking a garment in is easier than letting it out. Please email us with any questions or concerns. We are happy to assist.

Return/Exchange Policy

We offer store credit or exchanges on regular priced items within 14 days of receipt. After 14 days, all
sale are final. Custom orders are not available for exchange or refund. All merchandise must be returned unworn, unwashed, in their original condition and packaging. Aideux has the right to deny a
return if the merchandise returned does not meet our return policy requirements.

Can I try on the clothes?

We love to meet with clients in person in New York City. Please contact us to set up an appointment.

Where do I go for alterations?

We recommend looking towards your local bridal seamstress to accommodate any minor alterations
necessary. We do not provide this service in-house.

I can't afford it all now, can I pay over time in 2 payments?

We live to accommodate our amazing brides. We allow for paying 50% front in a non-refundable
deposit, while the other half to be paid in 30 days from the original payment. Ask us!

How should I clean my piece after the wedding?

We recommend that all of our brides have their clothes dry cleaned after their big day. After dry
cleaning has been completed, hang on original hanger, with a protective cover.