FAQ


Orders

All orders within the domestic US will be shipped on business days (Monday through Friday, excluding national holidays). You will receive an order confirmation with expected shipping date, and then a shipping confirmation with a tracking number when your order ships. Rush shipping is available upon request.

When should I begin design process so that my dress arrives on time?

All pieces may take up to 15 weeks to create until they are shipped out. If you need a rush order please message us as soon as possible, additional charges may apply.

Return/Exchange Policy

We offer store credit or exchanges within 14 days of receipt. After 14 days, all sale are final.  All merchandise must be returned unworn, unwashed, in their original condition and packaging. Aideux has the right to deny a return if the merchandise returned does not meet our return policy requirements.

Where do I go for alterations?

We recommend looking towards your local bridal seamstress to accommodate any minor alterations necessary. 


How should I clean my pieces after the wedding?

We recommend that all of our brides have their clothes dry cleaned after their big day. After dry cleaning has been completed, hang on original hanger, with a protective cover.